Refund cancellation

VidhyaEdu – Refund & Cancellation Policy

Last Updated: September 22, 2026

This Refund & Cancellation Policy (“Policy”) applies to all subscriptions, plans, services, and payments made by schools, educational institutions, academies, or other customers (“School”, “Customer”, “you”, or “your”) for VidhyaEdu services.

By purchasing or subscribing to any VidhyaEdu service, you acknowledge that you have read, understood, and agreed to this Policy.

1. General Refund Policy

All payments made for VidhyaEdu services are final and non-refundable.

Once a School has successfully made payment for a VidhyaEdu subscription, plan, service, renewal, upgrade, or other paid service, the payment will not be refunded under any circumstances, except where a refund is specifically required by applicable law.

This applies regardless of whether the School:

  • Has started using the Service.

  • Has not started using the Service.

  • Has used the Service only once.

  • Has used only a small portion of the subscription period.

  • Has not logged into the account.

  • Has not added students or staff.

  • Has not configured the School account.

  • Has not used the mobile applications.

  • Has not used any particular feature.

  • Changes its mind after purchasing.

  • Decides that it no longer requires the Service.

  • Experiences a change in school management or staff.

  • Temporarily closes or suspends school operations.

  • Does not have enough students or users.

  • Stops using the Service for any reason.

Non-use of the Service does not create a right to a refund.

2. Payment Confirmation

Before completing a purchase, the School is responsible for reviewing:

  • Selected subscription plan

  • Subscription duration

  • Features included in the plan

  • Applicable price

  • Applicable taxes

  • Any additional charges

  • The terms of the Service

Once payment is successfully completed, the order is considered confirmed.

The School cannot claim a refund on the basis that it did not review the selected plan or features before payment.

3. No Refund for Unused Service

If a School purchases a subscription but does not use the Service during some or all of the subscription period, no refund or credit will be provided for the unused period.

For example, if a School purchases a 12-month subscription and uses the Service for only 2 months, the remaining 10 months are not refundable.

Similarly, if the School does not use the Service at all after purchasing the subscription, the payment remains non-refundable.

4. No Refund After Account Activation

Once a subscription or paid service has been activated for a School, the School is not entitled to cancel the subscription and receive a refund for the remaining subscription period.

Activation may include:

  • Creation of the School account

  • Enabling subscription features

  • Configuration of the School

  • Providing access to the administrative panel

  • Providing access to mobile applications

  • Domain or website setup

  • Data import or migration

  • Enabling additional services

  • Providing login credentials

5. Trial Period

Where VidhyaEdu offers a free trial, the School is encouraged to evaluate the Service during the trial period before purchasing a paid subscription.

The School is responsible for determining whether VidhyaEdu meets its requirements before making a payment.

After the trial period expires and a paid subscription is purchased, the payment is subject to this non-refundable policy.

6. Cancellation of Subscription

A School may request cancellation of its subscription for future renewal periods.

Cancellation of a subscription does not automatically create a right to a refund for the current or already-paid subscription period.

If the School has already paid for a subscription period, the Service may remain available until the end of that paid period, subject to the applicable Terms & Conditions.

7. Automatic Renewal

Where automatic renewal is enabled, the School is responsible for cancelling the renewal before the next billing date if it does not wish to continue the Service.

A renewal payment that has already been successfully processed is generally non-refundable, subject to applicable law and any specific written agreement.

Schools should review their subscription status and renewal requirements before the renewal date.

8. Downgrades and Plan Changes

If a School changes from a higher subscription plan to a lower subscription plan, the difference in subscription fees will not automatically be refunded.

Any plan change will generally take effect according to the applicable billing or subscription cycle.

9. Service Not Used by School

Failure to use VidhyaEdu does not constitute a service failure.

The following situations do not qualify for a refund:

  • School did not log in.

  • School did not add students.

  • School did not add staff.

  • School did not configure classes.

  • School did not use attendance.

  • School did not use fees.

  • School did not use examinations.

  • School did not use the mobile application.

  • School did not publish its website.

  • School did not use communication features.

  • School did not use transportation features.

  • School did not use any other available feature.

The School is responsible for deciding whether and how to use the Service after purchase.

10. Technical Problems

VidhyaEdu will make reasonable efforts to resolve genuine technical issues affecting the Service.

A temporary technical issue, maintenance period, third-party service interruption, device issue, internet problem, or configuration issue does not automatically create a right to a refund.

Where technically possible, VidhyaEdu may provide troubleshooting, technical support, or an alternative solution.

11. Internet, Device, and Third-Party Issues

Refunds will not generally be provided for problems caused by factors outside VidhyaEdu's reasonable control, including:

  • Poor internet connectivity

  • School's network issues

  • User device problems

  • Unsupported devices

  • Browser-related problems

  • Mobile operating-system issues

  • Third-party service outages

  • App-store issues

  • WhatsApp-related restrictions

  • SMS provider issues

  • Payment gateway issues

  • Domain or DNS issues caused by the School

  • Incorrect School configuration

VidhyaEdu may assist with resolving such issues where reasonably possible.

12. School's Incorrect Information

A payment will not be refunded because the School entered incorrect information during registration, subscription, configuration, or purchase.

The School is responsible for verifying information before completing payment.

Where reasonably possible, VidhyaEdu may assist in correcting information.

13. Duplicate Payments

If a School believes that it has accidentally made a duplicate payment for the same subscription or transaction, it should contact VidhyaEdu promptly with the relevant payment details.

VidhyaEdu may investigate the transaction.

If a genuine duplicate payment is confirmed and the payment was not applied to another service or obligation, VidhyaEdu may, at its discretion and subject to applicable law and payment-provider rules, provide an appropriate adjustment or refund.

This exception does not apply to separate subscriptions, renewals, upgrades, or intentionally repeated purchases.

14. Unauthorized Transactions

If the School believes that a payment was made without authorization, the School must contact VidhyaEdu as soon as possible and provide relevant transaction information.

VidhyaEdu may investigate the matter and may request additional information or supporting documentation.

Nothing in this Policy limits any rights or remedies available under applicable law.

15. Refund Exceptions Required by Law

VidhyaEdu's general policy is that payments are non-refundable.

However, nothing in this Policy is intended to exclude or restrict any refund, remedy, or consumer right that cannot legally be excluded or restricted under applicable law.

Where applicable law requires a refund or other remedy, VidhyaEdu will comply with the applicable legal requirement.

16. Promotional Offers

Promotional plans, discounted subscriptions, special offers, coupons, and promotional pricing may be subject to additional conditions.

Unless specifically stated otherwise in the applicable offer, promotional payments are non-refundable.

Promotional offers may not be combined with other offers and may be withdrawn or modified at any time.

17. Cancellation Does Not Remove Outstanding Payments

Cancellation of a subscription does not cancel payment obligations that have already become due.

Any outstanding amount owed to VidhyaEdu remains payable according to the applicable invoice, subscription terms, or agreement.

18. Account Suspension or Termination Due to Violation

If a School's account is suspended or terminated because of:

  • Violation of VidhyaEdu Terms & Conditions

  • Unauthorized access

  • Misuse of the platform

  • Fraudulent activity

  • Illegal activity

  • Abuse of the Service

  • Security violations

  • Other material violations

the School will generally not be entitled to a refund of amounts already paid, subject to applicable law.

19. Data After Cancellation

Cancellation or expiry of a subscription may result in the School's access to VidhyaEdu being disabled after the applicable subscription period.

The School is responsible for exporting or obtaining copies of required information before the applicable data-retention period expires.

Data handling after cancellation will be governed by the VidhyaEdu Terms & Conditions, Privacy Policy, applicable agreement, and applicable law.

20. Refund Request Process

Because VidhyaEdu payments are generally non-refundable, refund requests will normally not be approved.

Where a School believes that a refund is legally required or believes that a payment was processed incorrectly, the School may contact:

Email: support@vidhyaedu.in
Mobile: +91 9783695611

The School should provide:

  • School name

  • Registered email address

  • Registered mobile number

  • Transaction ID

  • Payment date

  • Amount paid

  • Reason for the request

  • Supporting documents, where applicable

VidhyaEdu may review the request and respond according to this Policy, the applicable Terms & Conditions, payment records, and applicable law.

21. Processing of Approved Refunds

If a refund is approved under an applicable legal requirement, duplicate-payment situation, or specific written agreement, the refund may be processed through the original payment method or another legally permissible method.

The time required for the amount to appear in the School's account may depend on the relevant payment gateway, bank, card issuer, or financial institution.

22. Changes to This Policy

VidhyaEdu may update this Refund & Cancellation Policy from time to time.

The latest version will be published on the VidhyaEdu website along with the applicable “Last Updated” date.

Changes will apply to purchases made after the updated Policy becomes effective, unless otherwise required by applicable law.

23. Contact Us

For questions regarding refunds, cancellations, subscriptions, or payments, please contact:

VidhyaEdu

Website: https://vidhyaedu.in
Email: support@vidhyaedu.in
Mobile: +91 9783695611
Address: Ghanshyam Vihar, Panchyawala, Jaipur, Rajasthan 302034, India

Final Refund Statement

ALL PAYMENTS FOR VIDHYAEDU SERVICES ARE FINAL AND NON-REFUNDABLE, EXCEPT WHERE A REFUND OR OTHER REMEDY IS EXPRESSLY REQUIRED BY APPLICABLE LAW OR SPECIFICALLY APPROVED BY VIDHYAEDU.

NON-USE OF THE SERVICE, PARTIAL USE, CHANGE OF MIND, CHANGE IN SCHOOL REQUIREMENTS, OR FAILURE TO USE AVAILABLE FEATURES DOES NOT CREATE A RIGHT TO A REFUND.